Help Center

We accept all major payment methods, including Master Cards, Visa, Paypal, Apple Pay and so on.

Once you place an order, you'll receive a confirmation email. After your order ships, you'll get a second email with tracking details. If you don’t see the shipping confirmation email, check your spam folder or log into your account to view your order status and tracking information here:

We aim to process orders within 1-3 business days. Orders placed after 11:00 AM PST on Friday, or on weekends and holidays, will be processed the next business day. Our shipping department is closed on weekends and major holidays.

For further assistance, please email customer service at kevin@merrdear.com.

If you would like to change the address on an order, please email us at kevin@merrdear.com as soon as possible.

We will try to accommodate your request; however, if your order has already been shipped there will be an additional change of address fee to update a package already in transit. If your order is not yet unfulfilled, we will do our best to change the address before it ships, at no cost to you.

Your security is our top priority. We utilize industry-standard SSL encryption and trusted third-party payment gateways to process transactions.

Most orders arrive within 8 to 15 days, depending on where you are located. You can check our detailed shipping policy for more specific times.

You can have free shipping for orders over $60. We offer a variety of shipping options to fit your needs. The cost depends on where you live and how much you buy. You’ll see the total price clearly at checkout before you pay.

Before your order starts its journey to you, you will receive an e-mail with your shipping information and your tracking number. If you did not receive an e-mail with your shipping confirmation, please check the time and date when you placed your order and add 3 working days from that date. That is the time that you should receive your shipping confirmation e-mail.

Please be aware Merrdear is not processing orders over the weekends. Orders placed on Fridays after 11:00AM PST will not be picked up by the courier until Tuesday-Wednesday. If your order is in the timeframe and should be en-route, and you did not receive a shipping confirmation e-mail please check your junk and spam folder for the confirmation e-mail as well as other e-mail addresses you provided when placing the order. You can also access your order information through our customer portal CLICK HERE

If there is an error with your e-mail address our representative will be happy to help with updating it and will provide you with your tracking number. You can email us at

How will I know when my order ships?

We aim to process orders within 1-3 business days. Once your order has been shipped you will receive an email with your shipping information and your tracking number. If you did not receive an email with your shipping confirmation, please check your spam folder. You can also log into your account to view the status of your order and view the tracking information CLICK HERE

Orders placed on Friday after 11:00AM PST, Saturday, and Sunday will be processed the following business day. Our shipping department is closed on weekends and major holidays.

If you need further assistance you can email our customer service department at kevin@merrdear.com

Yes, we ship worldwide. Please be aware that international shipments may be subject to import taxes or customs duties, which are the responsibility of the recipient.

If you would like to cancel your order, please email us at kevin@merrdear.com as soon as possible. We will try to accommodate your request; however, orders that have been shipped cannot be cancelled. If your order is unfulfilled we will be able to assist you with the cancellation and refund process.

Please keep in mind our customer service department hours are Monday through Friday 9am - 5pm PST. We are is closed on weekends and major holidays.

In the case that a package is refused and shipped back to Merrdear, if the items are received in the same condition as sent to the receiver, we will refund the customer for the products only. Please note that any return shipping fees, customs duties, or other associated fees that are billed to Merrdear by the carrier will be deducted from the refund amount.

Please contact us within 7 days upon delivery. Once your return is approved, you will receive the returning address. And the refund will be done in 2-3 days after receiving the returned item.